QueenPlay Casino is a new operator in the block. It opened its doors to players in 2020, and so far, has had its fair share of recurring customers. Its owners, AG Software Limited, is well experienced in the iGaming industry and have produced several successful casinos in the past.
Below, you’ll get all the details about this fresh gaming hub that will help you determine whether it is worthy of your time.
QueenPlay Welcome Bonus
QueenPlay welcomes new players with a standard 100% matching deposit up to £50. On top of that, gamers get a chance to enjoy slot games with 100 free spins.
The spins are awarded sequentially. Your first deposit attracts 20 spins, your second 40 spins, and lastly your third 40 spins. This order ensures you continue betting with the royal casino even after bagging your initial welcome bonus.
You must bet on the deposit at least 35 times to be able to withdraw your winnings. Also, bear in mind that the bonus expires after 21 days, after which, the QueenPlay terminates the offer. All the casino games contribute in varying degrees to the completion of the wagering requirements, so ensure you read the fine print before you start wagering.
All in all, QueenPlay’s welcome offer is decent, if not standard. The instalments of the 100 bonus spins make the welcome package stand out from the others in the market, but the 35x stipulation lessens its value.
Loyalty Scheme
Like most online gambling operators, QueenPlay has a VIP program that rewards its loyal players. The scheme comprises of seven different levels, which you qualify in by accumulating enough points. These levels and points required to join them, are as follows:
- Bronze Level – 10 points
- Silver Level – 60 points
- Gold Level – 350 points
- Premium – casino invitation
- Prestige – casino invitation
You earn 1 point for each £40 you wager on casino games. Once you collect enough points, you can exchange them for real cash andother benefits. These VIP perks include less withdrawal processing times, monthly cash backs, better deposit and withdrawal limits and birthday rewards.
Software Providers and Games
For casino players who love variety, QueenPlay’s gaming collection is a dream come true. It offers over 800 games from 36 different gaming suppliers. Some of these providers include:
- Microgaming
- Triple Edge Studios
- Blueprint Gaming
- Stormcraft Studios
- Switch Studios
- Gaming Evolution, among others
With such providers, it’s clear QueenPlay doesn’t joke around with its gaming section. Players will be pleased that the casino groups its games into categories that make finding games less confusing. You’ll find various categories such as Classic Games, New Games, Scratch Cards, Video Slots and All Games.
There are over 100 options available for you in the slots category with different types like classic, video slots, TV-inspired, and many more. Majority of the games have top-tier quality and are accompanied by additional spins and multipliers.
Also, you can immerse yourself in the available table games. Two baccarat and ten blackjack variants are on offer, so you have a decent pool to choose from. The casino’s games come with the high-end quality we’ve come to expect from leading suppliers such as Playtech and NetEnt.
One additional feature you’ll love is the demo versions for Roulette and Blackjack. If you’re new to table games, you can use the demos to try out new games before wagering some real money.
Banking Options
At QueenPlay, you have various payment methods at your disposal. For e-wallets, you can transact with Zimpler and Skrill methods. Supported credit cards are Mastercard and Visa, and bank transfersare PaySafe, Sofort and Trustly. You’re required to make a minimum and maximum deposit of £10 and £7000 respectively. Each deposit option has its own limitations, so, again, make sure you read the Ts and Cs.
In terms of withdrawals, you can use either of the above options except for prepaid methods. Unfortunately, you’re forced to wait between 3 and 10 days to receive the money you’ve withdrawn, and confirmation can come after 48 hours. The good news is that you don’t have to pay any processing fees when cashing out, and you receive the money as it is. You also have the option of reversing the withdrawal in case you change your mind.
Mobile Gaming
The expectation these days is for all services to be optimized for mobile phones. The very best casinos have fully functional mobile versions that run just as well asdesktop versions. Fortunately, QueenPlay doesn’t disappoint in this department.
The site has made most of its games available for mobile users. You can tell the casino has exerted all efforts in ensuring players are satisfied as its mobile platform is user-friendly and functions well. There are no glaring errors in the mobile casino, which is a good thing.
The only sections that require improvements are the banking options and gaming catalogue. Some payment methods aren’t accessible on handheld devices, and while the number of games is satisfactory, it still needs some quality additions.
Customer Care
QueenPlay casino features a very supportive and responsive customer care department. It provides players with various channels for communicating with helpful agents. If you prefer official mediums, you can compose a brief email and send it to the casino’s address at [email protected]. And if you prefer immediate answers, you can call them via their hotline. Usually, the site’s agents don’t take long to reply, and you should get a response in your email’s inbox within no time.
Alternatively, you can message the agents through the site’s Text Chat that you can find on the main website.
Final words
For the most part, QueenPlay offers features that both amateur and experienced players can enjoy. A large number of gaming suppliers means you can play a variety of games without losing money, as you can play some of their demo versions. Also, you’ll have an easy time navigating the site and choosing your favourite games thanks to the well-organized website. Despite being new to the market, QueenPlay does a lot of things right, and most UK players won’t have many issues when gambling with the site.